Privacy Policy

Last Updated: October 9, 2026

Center Line Locating, LLC ("we," "us," or "our") operates the website and provides utility locating and inspection services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Fill out our contact forms
Submit service request forms
Upload project files and site plans
Communicate with us via email or phone

This information may include:

Name and contact information
Email address and phone number
Company name and title
Project location and site details
Billing and accounts payable information

Uploaded Files

When submitting service requests, you may upload files including site plans, PDFs, images, KMZ files, and other project documents. These files are:

Stored securely on our servers
Used solely to fulfill your service request
Retained for 7 years for project records and legal compliance
Never sold or shared with third parties without your consent

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent
Referring website

Cookies and Tracking

Our website uses cookies and similar technologies to:

Analyze website traffic (Google Analytics)
Improve user experience
Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Google Analytics is on by default. You can opt out at any time by clicking "Opt out" in the cookie notice at the bottom of our site, or by using the opt-out button on our Cookie Policy page. When you opt out, analytics cookies are deleted and no analytics data is sent. See our Cookie Policy for details.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and service requests
Provide utility locating, inspection, and related services
Send project updates and service communications
Process billing and payments
Improve our website and services
Comply with legal obligations

Third-Party Services

We use the following services to operate our website and business:

Email Delivery: Resend (for sending form confirmations and notifications)
Analytics: Google Analytics (to understand website usage)
Hosting: Cloud-based hosting services (website and database)
Website platform: Emergent (hosts our website and may collect basic usage and performance data through its analytics provider, PostHog; see our Cookie Policy)
Fonts: Google Fonts (our site loads its fonts from Google, which receives your IP address when a page loads; see our Cookie Policy)

These services may collect data as described in their respective privacy policies.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in our operations (under confidentiality agreements)
Professional advisors (lawyers, accountants) as needed
Government authorities when required by law
Project stakeholders only with your explicit consent

Data Retention

Contact form submissions: Retained for 2 years
Service request records: Retained for 7 years (business and legal records)
Uploaded project files: Retained for 7 years
Analytics data: Retained per Google's policies (typically 26 months)

You may request deletion of your data at any time, subject to our legal retention requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

Secure encrypted connections (HTTPS)
Secure file storage with backup redundancy
Access controls limiting who can view your information

Your Rights

You have the right to:

Access your personal information we hold
Correct inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt-out of marketing communications
Request a copy of your data

To exercise these rights, contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Center Line Locating, LLC 12030 Goodrich Drive Charlotte, NC 28273

Email: requests@cllocating.com Phone: (704) 315-5820

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.